Refund Policy

AstroTherapy | astrotherapy.com Effective Date: 13 May 2026 Last Updated: 13 July 2026

1. Overview

This Refund Policy applies to all consultation and report services purchased through the AstroTherapy website (astrotherapy.com) or by direct booking with Shweta Naisar Kothari, sole proprietor of AstroTherapy (GSTIN: 27BBEPC0300H1ZH).

We aim to be fair and transparent. Please read this policy carefully before making a payment.

2. Consultation Services — Refund Eligibility

2.1 Full Refund (100%)

You are entitled to a full refund if:

• You cancel at least 48 hours before the scheduled consultation time.
• AstroTherapy cancels or reschedules the session for any reason and you do not wish to accept the rescheduled time.
• Technical failure on our end prevents the session from being conducted (e.g., video conferencing platform failure attributable to AstroTherapy), and a rescheduled session is not acceptable to you.

2.2 No Refund

No refund will be issued if:

• You cancel less than 24 hours before the scheduled consultation time. (You may, however, request a one-time reschedule — see our Cancellation Policy for details.)
• You fail to attend ("no-show") a confirmed consultation for the second or subsequent time. (Your first no-show entitles you to one complimentary reschedule — see Section 4.)
• The session has been completed. Once a consultation has been delivered in full, no refund is available.
• You are dissatisfied with the content of the consultation. Astrology and numerology are interpretive disciplines; disagreement with the guidance provided does not constitute grounds for a refund.

2.3 Partial Refund / Case-by-Case

If you cancel between 24 and 48 hours before the scheduled session, AstroTherapy may, at its sole discretion, offer:

• A credit toward a future consultation of equal or lesser value, OR
• A partial refund of up to 50% of the consultation fee

This is not guaranteed and will be assessed on a case-by-case basis.

3. Numerology Reports — Refund Eligibility

Numerology report services (Name Correction Report, Baby Name Report, Business Name Report, Mobile Number Analysis) follow a consultation-first process: after payment you schedule a personal pre-consultation with Dr. Shweta Kothari, the report is then hand-curated based on that discussion, and the final PDF is delivered to your registered email.

Because each report is custom work that begins with your pre-consultation, refund eligibility is tied to how far your order has progressed:

3.1 Full Refund (100%)

You are entitled to a full refund if:

• You cancel before your pre-consultation session has been held.
• AstroTherapy is unable to offer you a pre-consultation slot within a reasonable period of your purchase and you do not wish to wait.
• Technical failure on our end prevents the pre-consultation from being conducted, and a rescheduled session is not acceptable to you.

3.2 Partial Refund / Case-by-Case

If you cancel after the pre-consultation has been held but before report curation has begun, AstroTherapy may, at its sole discretion, offer:

• A credit toward another AstroTherapy service of equal or lesser value, OR
• A partial refund of up to 50% of the report fee

This reflects the professional consultation time already delivered. It is not guaranteed and is assessed case-by-case.

3.3 No Refund

No refund will be issued once:

• Report curation has begun following your pre-consultation, or
• The report PDF has been delivered to your registered email address.

As with consultations, dissatisfaction with the interpretive content of a delivered report does not constitute grounds for a refund.

3.4 Pre-Consultation No-Shows

If you fail to attend a scheduled pre-consultation without notice, the No-Show Policy in Section 4 applies in the same way as for consultations: your first no-show entitles you to one complimentary reschedule; a second no-show forfeits the report fee.

4. No-Show Policy

A "no-show" means you did not join the scheduled consultation session and did not provide at least 24 hours' prior notice of cancellation or rescheduling.

5. Refund Process

5.1 How to Request a Refund

Send your refund request to:

• Email: grievance@astrotherapy.com
• Phone: +91 90834 11411 (Mon–Sat, 11:00 AM – 6:00 PM IST)

Include the following in your request:

• Your full name (as used at booking)
• Booking date and consultation type
• Reason for refund request
• Preferred refund method (original payment method or bank transfer)

5.2 Processing Timeline

5.3 Refund Method

Refunds are processed to the original payment method used at the time of purchase. If that is not feasible (e.g., expired card), we will coordinate an alternative method with you.

6. Non-Refundable Circumstances

To summarise, the following are not eligible for a refund under any circumstances:

• Completed consultation sessions
• Reports where curation has begun or the PDF has been delivered (§3.3)
• Second or subsequent no-shows (consultations and report pre-consultations alike)
• Cancellations made less than 48 hours before a scheduled session (subject to the case-by-case window in §2.3)
• Dissatisfaction with the interpretive content of a consultation or delivered report

7. Chargebacks and Disputes

If you believe a charge is unauthorised or incorrect, please contact us at grievance@astrotherapy.com before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes directly and promptly.

Initiating a chargeback without first contacting AstroTherapy may result in suspension of your account and future bookings pending resolution.

8. Contact Us

For refund requests or questions about this policy:

AstroTherapy Proprietor: Shweta Naisar Kothari Flat No. B-3, Aaradhana Residency A, Shivam Colony, Artillery Centre Road, Nashik Road, Nashik, Maharashtra – 422101, India

Phone: +91 90834 11411 (Mon–Sat, 11:00 AM – 6:00 PM IST) Email: grievance@astrotherapy.com (refund requests are handled by the Grievance Officer) Website: astrotherapy.com