Privacy Policy
AstroTherapy | astrotherapy.com Effective Date: 13 May 2026 Last Updated: 13 May 2026
1. Introduction
This Privacy Policy describes how Shweta Naisar Kothari, sole proprietor of the trade name AstroTherapy (GSTIN: 27BBEPC0300H1ZH), collects, uses, stores, and protects your personal data when you access or use our website (astrotherapy.com), book consultations, or engage with our services.
This policy is drafted in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, as applicable.
By using our website or services, you consent to the collection and processing of your data as described in this policy.
Registered Office: Flat No. B-3, Aaradhana Residency A, Shivam Colony, Artillery Centre Road, Nashik Road, Nashik, Maharashtra – 422101, India
2. Data We Collect
2.1 Information You Provide Directly
When you book a consultation, we collect:
- Identity Data: Full name, date of birth, time of birth, place of birth
- Contact Data: Email address, phone number, city/state of residence
- Consultation Data: Questions or life areas you wish to discuss, session notes, astrological or numerological chart data generated during your consultation
- Payment Data: Transaction reference number, payment status, and invoice details (we do not store credit card numbers, bank account numbers, or UPI PINs — these are processed directly by our payment gateway partners)
2.2 Information Collected Automatically
When you visit our website, we may collect:
- Technical Data: IP address, browser type and version, device type, operating system
- Usage Data: Pages visited, time spent on pages, referring URL
We use only functional cookies necessary for website operation (e.g., Cloudflare security cookies). We do not use third-party advertising trackers, analytics cookies, or social media tracking pixels.
2.3 Information We Do Not Collect
We do not collect biometric data, genetic data, caste or religious affiliation, political opinions, or any data classified as "sensitive personal data" under Indian law beyond what is strictly necessary for astrological or numerological consultation (i.e., date, time, and place of birth).
3. How We Use Your Data
We use your personal data solely for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To conduct your astrology or numerology consultation | Performance of service you requested |
| To generate and deliver your written consultation summary | Performance of service you requested |
| To process your payment through our payment gateway | Contractual necessity |
| To communicate with you about your booking (confirmations, reminders, rescheduling) | Legitimate interest / contractual necessity |
| To send you marketing communications (weekly rashifal, offers) | Your explicit opt-in consent only |
| To comply with tax, accounting, and legal obligations | Legal obligation |
| To respond to your complaints or grievances | Legal obligation under DPDP Act |
We will never use your birth data, chart data, or consultation content for purposes other than delivering the service you purchased — unless you provide separate, explicit written consent.
4. Marketing Communications
We send marketing communications (including weekly rashifal forecasts, service announcements, and promotional offers) only to users who have explicitly opted in at the time of booking or through a separate subscription form.
You may withdraw your consent at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Emailing grievance@astrotherapy.com with the subject line "Unsubscribe"
- Contacting us at +91 90834 11411 (Mon–Sat, 11:00 AM – 6:00 PM IST)
Withdrawal of marketing consent does not affect service-related communications (booking confirmations, session reminders, payment receipts).
5. Data Sharing
We share your personal data only with the following categories of third-party service providers, and only to the extent necessary to deliver our services:
| Third Party | Purpose | Data Shared |
|---|---|---|
| CCAvenue (Payment Gateway, via AU Small Finance Bank) | Processing consultation payments | Name, email, transaction amount, order reference |
| Cloudflare (Website hosting, database, security) | Hosting the website and storing booking + consultation data on Indian-region infrastructure | Identity data, contact data, consultation data, technical data |
| Google Meet (Video Conferencing, via Google Calendar) | Hosting live consultation sessions and generating session links | Name, email, session start time |
| ZeptoMail (Transactional Email, a Zoho service) | Sending booking confirmations, reminders, payment receipts, and the post-session written summary | Name, email, booking reference |
We do not sell, rent, or trade your personal data to any third party for marketing or any other purpose.
All third-party service providers are contractually bound to process your data only for the stated purposes and in accordance with applicable data protection laws.
6. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Consultation records (chart data, session notes, written summaries) | 1 year from the date of consultation | Service delivery and follow-up reference |
| Payment and invoice records | 7 years from date of transaction | Compliance with Income Tax Act and GST Act |
| Marketing subscription data | Until you withdraw consent | To honour your subscription preference |
| Website technical logs | 90 days | Security monitoring and troubleshooting |
After the applicable retention period, your data is permanently deleted from our active systems and backups within 30 days.
7. Your Rights Under the DPDP Act
As a data principal, you have the following rights:
- Right to Access: Request a summary of your personal data held by us and the processing activities performed on it.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations (e.g., tax records retained for 7 years cannot be erased early).
- Right to Withdraw Consent: Withdraw consent for any specific processing purpose at any time. Withdrawal does not affect the lawfulness of processing done before withdrawal.
- Right to Grievance Redressal: File a complaint with our Grievance Officer (see Section 11) or with the Data Protection Board of India.
- Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, contact our Grievance Officer at grievance@astrotherapy.com. We will acknowledge your request within 7 days and complete the action within 30 days.
8. Data Security
We implement reasonable security measures to protect your personal data, including:
- Encrypted data transmission (HTTPS/TLS) across our website
- Access controls limiting data access to authorised personnel only (Dr. Shweta Kothari personally conducts all consultations)
- Secure payment processing through PCI-DSS compliant payment gateways (we never store card details on our servers)
- Regular review of data access logs
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
9. Children's Privacy
AstroTherapy does not knowingly provide services directly to individuals under the age of 18.
For consultations relating to a minor (e.g., a child's birth chart), a parent or legal guardian must book and attend the session on the child's behalf. The parent or guardian is the data principal for purposes of this policy.
If we become aware that we have collected personal data from a child without verifiable parental consent, we will delete such data promptly.
10. Cookies
Our website uses only strictly functional cookies required for website operation:
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Cloudflare security cookies | Cloudflare | Bot detection, DDoS protection, security challenge management | Session / up to 30 days |
We do not use:
- Third-party advertising or retargeting cookies
- Analytics cookies (e.g., Google Analytics)
- Social media tracking pixels
No cookie consent banner is required because we do not use non-essential cookies.
11. Grievance Officer
In accordance with the DPDP Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer is:
Name: Shweta Naisar Kothari Email: grievance@astrotherapy.com Phone: +91 90834 11411 Hours: Monday to Saturday, 11:00 AM – 6:00 PM IST (customer support); consultation slots run 12:00 – 5:00 PM IST
Response timeline:
- Acknowledgement of complaint: within 7 days
- Resolution or substantive response: within 30 days
If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India as established under the DPDP Act, 2023.
12. International Users
AstroTherapy primarily serves users in India. If you access our website from outside India, please be aware that your data is processed and stored in India, subject to Indian data protection laws.
By using our services from outside India, you consent to the transfer and processing of your data in India.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes:
- The updated policy will be posted on this page with a revised "Last Updated" date
- If you have an active booking or subscription, we will notify you by email
Your continued use of the website or services after the updated policy is posted constitutes your acceptance of the changes.
14. Contact Us
For data-protection or privacy-related questions, contact our Grievance Officer:
- Email: grievance@astrotherapy.com
For general enquiries or customer support unrelated to data protection:
- Email: contact@astrotherapy.com
AstroTherapy Proprietor: Shweta Naisar Kothari Flat No. B-3, Aaradhana Residency A, Shivam Colony, Artillery Centre Road, Nashik Road, Nashik, Maharashtra – 422101, India
Phone: +91 90834 11411 (Mon–Sat, 11:00 AM – 6:00 PM IST) Website: astrotherapy.com